Job Description
Job Description
We are seeking a dedicated Infrastructure O&M Stakeholder Management Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Infrastructure O&M Stakeholder Management Leader will report directly to the Program Director and will be responsible for leading consulting and client teams in the implementation of transformational customer service projects.
Key Responsibilities:
• Leadership & Team Management
• Lead and inspire a cross-functional team of consultants and client personnel dedicated to enhancing customer service delivery.
• Foster a culture of excellence, collaboration, and continuous improvement within the team.
• Project Development & Execution
• Design and implement customer service strategies that improve engagement, satisfaction, and responsiveness, leveraging innovative practices.
• Oversee the execution of transformational customer service projects, ensuring alignment with client objectives and industry best practices.
• Monitor project progress, address challenges, and ensure timely and budget-compliant delivery.
• Stakeholder Engagement
• Collaborate closely with client stakeholders to identify customer service needs and opportunities for enhancement.
• Provide regular updates and reports to the Program Director and client executives on project status, challenges, and outcomes.
• Continuous Improvement & Innovation
• Stay informed about emerging trends in customer service, including the integration of Artificial Intelligence concepts to enhance service delivery.
• Facilitate training sessions and workshops to improve the customer service capabilities of the client team.
What We Offer:
• Competitive salary and a comprehensive benefits package.
• Opportunity to lead significant customer service transformation initiatives within the public sector.
• A supportive and dynamic work environment.
Qualifications
Experience
• Minimum of 15 years of experience in customer service management, preferably within the roads or drainage sectors.
• Proven experience in leading projects focused on enhancing customer engagement and satisfaction.
Education
• Bachelor’s degree from a recognized university in the USA, Canada, Western Europe, Australia, or New Zealand. A Master’s degree is preferred.
Skills
• Strong leadership and team development skills.
• Excellent analytical, strategic thinking, and problem-solving abilities.
• Familiarity with customer service technologies and methodologies, especially those involving Artificial Intelligence.
• Outstanding communication and interpersonal skills.
Language Skills
• Arabic language skills are preferred but not essential.
#LI-MiddleEast
Job Details
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Job Location
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Doha Qatar
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Company Industry
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Other Business Support Services
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Company Type
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Employer (Private Sector)
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified