Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
What is the role about?
To manage the customers’ requirements as per the established Hub Agreement and to monitor customer service needs, follow up port calls and provide support to the customer.
Role interrelations
This position reports to Hub Manager AMB region. Close cooperation with Sales and Operations is required. This position will be leading an existing team of HUB Agents.
What is expected from the role?
To coordinate all Hub Agreement related jobs
To ensure that all appointments are handled without delay and assigned to Operations.
Ensuring the existing team performance is up to speed and delivering as per the customers' requirements and timelines while ensuring compliance to internal business processes.
To monitor the execution of the port call and work closely with Operations to ensure that we meet the customers’ expectations.
For Hub Agreements, actively follow up the relevant agents for operational and DA requirements.
Responsible for performance assessment, coaching, training and development of Port Services operations in Customer Services
Provide required support and advice to customers, Hub team and Sales.
To assist and support the Port Services group on administrative, technical and commercial issues.
To use customer specific information related to Port Services in order to pro-actively promote Wilhelmsen products and services to customers and engage actively in finding solutions to customer’s challenges.
Assist with conceptualizing and pricing of Hub Agreements together with Sales.
To register and maintain agency agreement information into the IT systems available.
To report and take corrective action together with Key Account Manager or Sales Executive to ensure sales budgets are achieved and contractual obligations are fulfilled.
To ensure adherence related to regulatory issues pertaining to Port Agency Services.
To provide regular feedback on technical, service quality and commercial issues raised by customers to the HUB Manager, Global Sales Operation Director and Sales.
To gather information required to help investigation and resolution in Final DA Settlement disputes.
To follow up complaints/non-compliances through improvement/complaint system in place.
To assist in arranging business reviews and prepare all analyses in advance, inclusive KPI reporting.
Role Accountabilities:
This position will be measured against:
Response to customer as per agreed targets, especially related to port call follow up and sending Disbursement to customers within agreed timelines.
Hub agreement profitability
Target KPI for local agent Disbursement Account
Work process efficiency
Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time
Who we are looking for?
Graduate with relevant Bachelor’s degree.
At least 4 years' experience from similar industry, preferably with ships agency operations background
Added advantage to have prior HUB experience
Fluent English – both in writing and speaking
Ability to work independently and systematically
Able to meet deadlines through good time management and allocation of priorities
Computer literate
General positive & can-do attitude who is willing to take on challenges
Where would the role be based from:Ras Laffan, Qatar
About Wilhelmsen:
Established in Norway in 1861, Wilhelmsen is a global maritime leader providing essential products, services, qualified crews, and technical management across 60+ countries. We are committed to driving industry innovation through renewable energies, zero-emission shipping, drone deliveries, digitalization, and fostering diverse, inclusive workplaces.
At Wilhelmsen Port Services, we embody five DNA Hallmarks that define our organizational ethos. We expect each of our employees to exemplify these values:
Winning: We strive to be the best with a positive mindset, going above and beyond, and finding solutions to challenges with enthusiasm and confidence.
Accountable: We take ownership, standing for individual and team results. We are proactive, honest, and transparent in delivering the best outcomes.
Sustainability: Our commitment to sustainability goes beyond environmental care; it includes considering the long-term impact of our actions, prioritizing safety, taking corrective action when necessary, and fostering a healthy, diverse, and inclusive working environment.
Brave: Embracing change, seeking feedback, and standing up for what is right define our bravery. We assess risks while ensuring safety and sustainability in all endeavours, and ;
Curious: We encourage asking questions, experimenting with new solutions, staying informed about market dynamics, understanding customer needs, analysing competitors, identifying opportunities, and continuously learning and improving.
Applying
Are you excited about this opportunity? Don't let it slip away - seize the moment and apply now!
Application deadline:Friday, 21st February 2025
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