Job Description
We are seeking a highly organized and
detail-oriented HR Service Coordinator to manage key processes related to
onboarding, candidate vetting, and employee documentation. The successful
candidate will play a critical role in ensuring a smooth and efficient
experience for new hires, while maintaining compliance with company policies
and regulatory requirements.
This role requires strong administrative skills,
excellent computer literacy, and a keen eye for detail. The ideal candidate
will also be comfortable working with HR systems, data management, and process
improvement, with a focus on enhancing efficiency through digitization and
automation.
Core Activity
- Coordinating and overseeing
the onboarding process for new employees.
- Conducting candidate
vetting, reference checks, and any other pre-employment screening requirements.
- Preparing and issuing official
letters requested by employees.
- Ensuring HR records are maintained accurately and in compliance with
company policies and relevant employment laws.
- Driving Continuous
Improvement and HR Digitisation to enhance efficiency.
Key AccountabilitiesOnboarding
& Induction
- Manage the onboarding process, ensuring all necessary documentation is completed before the employee’s start date.
- Coordinate induction schedules and communicate key information to new hires
- Work closely with hiring managers to ensure a smooth transition for new employees.
Candidate
Vetting & Compliance
- Conduct pre-employment checks, including verifying identification and references
- Maintain accurate and confidential records of all checks and compliance documents.
Employee
Documentation & Letters
- Draft and issue official employee letters.
- Process employee reference requests and maintain accurate personnel records.
- Assist with contract amendments, salary changes, and other HR administrative tasks.
HR Systems,
Data Management and Digitisation
- Maintain HR records and databases with accuracy and confidentiality.
- Ensure compliance with data protection regulations when handling employee information.
- Generate reports and maintain HR metrics as required.
- Drive the digitisation of HR processes, reducing manual work and improving accuracy.
- Explore HR technology solutions to enhance efficiency and automation.
Continuous
Improvement
- Identify opportunities to streamline HR processes and improve workflow efficiency.
- Contribute to policy and process enhancements in line with best practices.
- Support the adoption of HR automation tools to enhance onboarding, compliance, and record-keeping.
- Provide feedback and recommendations for improving
HR service delivery
RequirementsEssential:
- Previous experience in HR administration, onboarding, or recruitment support.
- Strong administrative and organisational skills with excellent attention to detail.
- Proficiency in MS Office (Excel, Word, Outlook) and experience using HR systems.
- Strong numeracy skills and ability to manage data accurately.
- Excellent written and verbal communication skills.
- Ability to handle sensitive and confidential information with discretion.
Desirable:- Experience with HR process automation or digital transformation.
