Housekeeping Supervisor | Airport Hotel
Dhiafatina Hotels Location Doha, Qatar Category Customer Service Job Id 214877
Closing Date: 12-12-2024 JOB DESCRIPTION Responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the specified requirements.
Accountabilities:
§ Prepare and delegate daily tasks to Housekeeping Attendants and provide them with necessary resources such as keys and supplies to ensure efficient service on the floors.
§ Conducts daily briefings with the Housekeeping Attendants at the beginning of every shifts.
§ Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction.
§ Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel.
§ Inspect all the housekeeping pantries, staff lockers and staff breakrooms are cleaned and well maintained.
§ Monitor room status i.e. VIP/DND etc. and effectively communicate room status and release rooms to the Front Office Department to maintain efficient operations.
§ Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures.
§ Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands.
§ Evaluate Housekeeping Attendants’ performance throughout the year and provide effective feedback when needed.
§ Report any performance issues of Housekeeping Attendants to the Head Housekeeping Supervisor.
§ Train Housekeeping Attendants on Standard Operating Procedures (SOPs) to maintain the desired level of performance and Leading Quality Assurance standards
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Qualifications
Minimum 1 year of job-related experience Previous experiences in the same position within the international hotel environment Fluent English * Good knowledge of basic computer
