Ensure that all staff follow department policies and procedures.
Analyze any department-related issues and provide immediate resolutions.
Maintain existing customer base and identify and develop new customers.
Ensure service levels meet or exceed customer expectations.
Address employee grievances and build a positive working environment for employees.
Organize training to improve the technical skills of department staff.
Setting and enforcing ethical standards for employees and clients
Coordinating with other department heads to ensure that departments are working efficiently together to meet goals.
Making hiring decisions, including interviewing candidates based on qualifications and fitting in with company culture.
Ensuring that all employees have adequate training to perform their jobs properly.
Reviewing employee performance to ensure that they are meeting company standards.
Setting department budgets and receivable collection of funds to ensure that departmental needs are met.
Participating in contract bids for technical and pricing offers.
Establish a healthy relationship with clients & dept staff and technicians/ Workers.
Meet department sales targets and receivables.
Prepare an action plan to improve productivity, quality, and customer service.
Oversee Overhauling of the electric motor, Pumps, generator, and transformers in accordance with the repair process and give instructions to supervisors and the technical team.
Establish a procurement plan.
Maintains high-quality service and minimizes comebacks. Conducts periodic spot checks, and static electric tests and runs tests of completed jobs for thoroughness and quality before dispatch.
Skills
Prepare a process plan, materials requirements, and manpower requirements to execute contract projects.
Directs, assigns, and schedules the activities of all department employees.
Dynamic balancing
Laser coupling alignment
Site works.
LV, MV, and HV motor rewinding and refurbishment work, etc.
