Head of Delivery, Custom and Open Programs

Founded in 1881, HEC Paris is one of Europe's leading business schools. HEC Paris’s goal is to make a positive impact on business and society via its ‘Think, Teach, Act’ tripartite approach, contributing to a more inclusive, sustainable, and prosperous world. With 160 research professors from across the world generating and imparting unique knowledge to over 4,500 students from 135 countries, the HEC Paris campus is a fully-fledged laboratory devoted to innovation and exchange that is open to the diversity of the world and the challenges it faces.

In 2010, HEC Paris joined Qatar Foundation to bring world-class management education programs and research to Doha and the region. Through its offering of degree, non-degree, and corporate programs, HEC Paris in Qatar contributes to corporate competitiveness in the global economy, fully aligned with Qatar National Vision 2030 and supporting the transformation of Qatar into a sustainable, competitive, and knowledge-based economy. In addition to offering degree programs, the school partners with corporate clients in Qatar and the region to design and deliver customized executive programs addressing current business and organizational challenges. 

HEC Paris in Qatar is an exceptional workplace, located in state-of-the-art premises in downtown Msheireb, at the heart of Doha. Joining HEC Paris in Qatar is a unique opportunity to be part of a close-knit community of talented individuals united around five core values: Curiosity, Excellence, Diversity, Responsibility and Entrepreneurial Spirit.

http://www.qatar.exed.hec.edu/

Full-time position reporting to the Associate Director of Operations 

The Head of Delivery for Custom and Open Programs oversees the design, planning, and execution of programs, ensuring they align with client expectations and adhere to HEC Paris standards. This role includes managing the program delivery team to drive operational efficiency and maintain high-quality outcomes.

Key Responsibilities 

• Lead the design, planning, scheduling, and execution of all Custom and Open Programs, including those outside Qatar;
• Supervise the daily operations of the Custom and Open Program team, including work allocation, cross-department coordination, adherence to internal procedures, and problem resolution;
• Work closely with the Academic Director to appoint appropriate faculty members and enhance the content, structure, and quality of programs in alignment with client expectations;
• Manage faculty compensation negotiations and oversee faculty performance evaluations, ensuring continuous feedback and identification of areas for improvement;
• Act as a key relationship owner alongside the Strategic Partnership Manager, serving as the focal point for clients throughout the program lifecycle; organize and attend stakeholder meetings, especially during the program design phase, ensuring alignment with client expectations;
• Represent the department in internal brainstorming sessions (pre-sales, pre-program, and award phases) as requested by the Sales team; facilitate diagnostic meetings and ensure client requests are addressed promptly;
• Ensure all Custom and Open Programs comply with HEC Paris policies and meet quality standards; regularly review and improve processes and procedures to maintain consistency across all programs;
• Ensure all official academic documents are maintained, and oversee the preparation of statistical reports as requested;
• Oversee the department's budget forecasting and ensure cost control across all programs; review proposals and validate program budgets in the pre-sales phase;
• Supervise direct reports, provide performance feedback, identify training opportunities, and support their professional development to ensure high productivity levels;
• Foster strong relationships with internal and external stakeholders, facilitating the identification and implementation of new initiatives to drive growth and program excellence.

• Master's degree in Business or related field
• 10+ years of work experience, preferably in similar roles
• Knowledge of higher education or the executive education industry preferred
• Advanced proficiency in Microsoft Office (Word, PowerPoint, Excel)
• Strong organizational, project planning, and time management skills, capable of handling multiple tasks and projects simultaneously while prioritizing stakeholder needs;
• Excellent presentation skills combined with advanced analytical and financial acumen
• Demonstrated leadership skills with proven experience in managing and leading teams
• Excellent interpersonal and intercultural skills, together with the ability to work collaboratively and effectively across teams and departments, and engage with diverse stakeholders, including executives
• Strong initiative and proactive attitude, with a focus on delivering high-quality results
• Proven problem-solving capacity, with the ability to anticipate challenges, proactively identify potential issues and develop effective solutions
• Flexibility to travel
• Ability to work extended hours during peak periods and effectively manage pressure
• Excellent verbal and written communication skills in English; French and/or Arabic are appreciated
• Prior experience in Qatar and/or GCC preferred

Disclaimer 

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties, as assigned, may be part of the job.

Employment Eligibility

If selected for a job at HEC Paris in Qatar, you will have to provide:

1. An original or a true copy of your Police Clearance Certificate (PCC) of your country of nationality attested by the Qatar Ministry of Foreign Affairs*; and
2. A true copy of your highest Educational Certificate attested by the Qatar Ministry of Foreign Affairs**.

*Candidates born in Qatar are exempt from providing an attested PCC. **Candidates who graduated from a university in Qatar are exempt from getting their Educational Certificate attested.

Getting your personal documents attested is a lengthy process. We encourage you to get your documents attested early in the recruitment process to reduce administrative delays upon hire.