Duties and responsibilities related to the Guest Service Officer - Spa role:
Greet and welcome guests as they arrive at the spa. Ensure a smooth and efficient registration process while providing a warm and friendly first impression
Coordinate and manage spa appointments. Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availability
Keep the reception area clean, organized, and well-stocked. Ensure a welcoming and professional environment for all guests
Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities. Ensure all guest interactions are positive and professional
Assist with taking orders and serving food & beverages to guests in the Spa
Perform various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence
Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience hotel operations
Good customer service, communications and interpersonal skills are a must
