Front Office Representative

The Front Office Concierge serves as the first point of contact for clients and visitors, ensuring a welcoming and professional atmosphere in the bank. This role involves assisting clients with their banking needs, directing them to the appropriate services, and managing inquiries efficiently. The Concierge plays a key role in enhancing the client experience by delivering personalized service and anticipating client needs.

Key Responsibilities:

Client Relations:

• Greet clients and visitors with a friendly and professional demeanor, offering assistance as they enter the bank.
• Direct clients to the appropriate department or service based on their needs.
• Maintain an organized and welcoming reception area.

Customer Assistance:

• Provide information on bank services, products, and promotions.
• Assist clients with basic banking tasks, such as completing forms or accessing online banking services.
• Schedule appointments with bank officers or other specialists as needed.

Coordination and Communication:

• Manage client flow within the branch, ensuring efficient service and minimizing wait times.
• Communicate effectively with bank staff to coordinate client needs and service delivery.
• Handle incoming phone calls and emails, responding to inquiries or directing them to the appropriate personnel.

Client Experience:

• Anticipate client needs and offer proactive solutions to enhance their banking experience.
• Collect client feedback and communicate any concerns or suggestions to the branch manager.
• Assist in organizing and supporting in-branch events or promotions.

Administrative Support:

• Maintain client records with accuracy and confidentiality.
• Perform basic administrative tasks, such as data entry, filing, and managing office supplies.
• Provide support to bank officers and staff as needed.