Front Desk Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

About the role

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This roleworks to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning withFour Seasons service standards.

The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell.  This position reports to the Front Office Manager. This is a highly visible role representing Four Seasons Brand and managing the day-to-day operations.

What you will do

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

  
  

• Assistsguests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

  
  

• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;

  
  

• Resolves guest complaints, and find opportunities to recognize and personalize the serviceexperience for all guests 

  
  
• Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
• Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
• Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information
• Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way
• Keeps management informed of guest and staff-related incidents; represents senior management in their absence
• Screens next day movements for special instructions to various departments
• Ensures pending follow up action is communicated to the next shift
• Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area
• Performs any other duties as assigned to him/her by management and is also able to work in all shifts
• Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
• Adhere to Four Seasons Hotel’s standards as well as policies and procedures
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
• Works harmoniously and professionally with co-workers and direct superior

What you bring

• Degree Holder, preferably in hotel & tourism management
• 1-3 years of experience in Luxury Hotel / Resort setting
• Excellent command in English, Arabic is an advantage

 
What we offer: 

Opportunities to build a successful career with global potential 　　

Unique strong culture - diversity of 50 different nationalities　　

Living accommodation in a high quality, well-resourced apartment　

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Employee Recognition Programs​

Complimentary nights at FS Hotels Worldwide

Paid home leave tickets　　

Complimentary meals in employee restaurants　　

Free transportation to work　　

Medical coverage　　

 Work Authorization:　　

Hotel will apply for the work authorization for a successful candidate.　

 Learn more about employment with Four Seasons:

You could also learn more about employment with Four Seasons via the following channels:　　

https://www.facebook.com/FourSeasonsJobs　　

https://www.linkedin.com/company/four-seasons-hotels-and-resorts　　

http://jobs.fourseasons.com　　

https://twitter.com/FourSeasonsJobs