Flight Crew Service Support Manager (Qatari Nationals)

About the role:

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Flight Crew Service Support Manager.

As a Flight Crew Service Support Manager, you will be responsible for managing relationship between the company and the Flight Crew population by addressing their welfare issues raised by the latter right from the time they come to Doha as candidates for an interview and subsequently join the company. You will also be responsible for effective management of all welfare services to Flight Crew, providing direct leadership to a team of support staff and in developing Flight Crew welfare policies and procedures.

Specific responsibilities for the role include:

• Ascertain smooth/ stress free entry of new joiners in order to facilitate flight crew to focus into their initial training without being wired by other possible issues pertaining to residential permit issuance, driving license, bank accounts, children’s school etc.
• Manage the welfare support operations ensuring the day to day key deliverables e.g. induction of new hires and welfare related issues of current pilots pertaining to sickness, accommodation, leave etc. are achieved.
• Manage all authorizations for HR related decisions pertaining to crew such as rostering, emergency/ compassionate/ sick leave, loss of documents etc.
• Prepare and maintain a Flight Crew Service Support manual in line with HR policies and procedures to ensure uniformity and consistency.
• Provide appropriate and swift response in support of crisis situations occurring to Flight Crew both inside and outside the organization.
• Manage and control daily roster disruption issues including sickness and non-availability for duty and report to the Fleet to arrive at a decision.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About you

The successful candidate will have the following skills and qualifications:

• Relevant College or University qualification to minimum Bachelor's level.
• Human Resource and Welfare job related experience.
• Customer Service and Hospitality Management experience.
• In-depth knowledge vis-à-vis Flight Crew, life in Doha.
• Awareness of Qatar Airways operating culture.
• Excellent coordination and project management skills.
• Ability to quickly analyze and decide a course of action.
• Excellent verbal and written communication skills.
• Valid Qatari driver’s license.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.