Job Description
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! YOUR TASKS:
Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met.
Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information.
Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customers’ relationship.
Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place.
Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly.
Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets.
Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer.
YOUR PROFILE:
3-5 years’ experience in hard core sales
Good understanding of the DHL Network
Ability to effectively contribute as a team member as part of a busy team.
Proven ability to work under pressure in a fast paced, time sensitive environment.
Demonstrated ability to use initiative/judgement to solve job related issues.
Excellent Selling Skills in a complex sale environment
Experience in a segmented service industry
Experience in the Air Express industry or freight forward industry
Understanding of Supply Chain Management
Strong ability to impact and influence.
OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!
