Job Description
F&B Team Member
Hotel Brand: InterContinental
Location: Qatar, Doha
Hotel: Doha - The City (DOHWB), West Bay, 22178
Job number: 142348
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As
Food and Beverage Team Member, yo u are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience .
Promote the desired work culture by living the 5 winning ways value – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together. Your day-to-day
Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel Greet and seat customers and serve them in a professional, discreet and personalized way Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests Consistently monitor quality of food & beverage being served Practice good customer relations and attend to customer complaints / queries satisfactorily Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene) Ensure minimum wastage, breakage and spoilage Actively use up selling techniques to exceed guest expectations and increase revenue
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
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