REF: 1361
Position: House / Palace Manager
Job Description: We require a highly motivated, professional and experienced House Manager to be responsible for and manage a large residential property in the Middle East.
Team Management & Operations:
•Supervise and direct all Household staff.
•Ensure all policies and procedures are implemented and followed. Apply disciplinary procedures if required.
•Organise and liaise with Head of Housekeeping and other Sub Managers regarding their schedules, duties and staff rotation.
•Organise & check the Housekeeping / cleaning team’s schedules and staff rotation.
•Ensure the highest standard of cleaning is achieved at all times.
•Coordinate and schedule staff leave throughout the year with ultimate approval from the Principal.
•Maintain a healthy working environment to build effective team relations and retain good employees.
•Have a good understanding of people from various cultures and backgrounds working together and apply to their strengths and weaknesses to encourage strong work ethics and team motivation.
•Ensure and document the health and safety procedures for all staff under your supervision.
•Ensure all staff members are properly trained and re-skilled as per the operation’s requirement.
•Ensure that all cleaners are conducting their duties as per operation needs, working diligently and to the highest standards.
•Develop and update the Household Manuals and document related policies and Procedures.
•Create and update Household Manuals for:
-Chinaware
-Silverware
-Glass and Crystal Ware
-Bedlinen and Towels
-and other as directed by the Principal
•Organize flowers in line with the Principals requirement and direction.
•Organize fruit arrangement in line with the Principals requirement and direction.
•Ensure professional high standards are communicated and met at all times.
•Conduct regular audits (daily, weekly) spot checks and amendments as per household
Operation’s manual.
•Investigate complains-if any- in regards to housekeeping service and take corrective action.
•Hold any entrusted Master keys and keep at safe all the times.
•Overall responsibility of the household including the Kitchen & fridge cleanness.
•Report malfunctions to the maintenance team; follow through to make sure it is fixed. Act on emergency breakdown immediately, ensuring instant repair (provide financial tender to Property Manager).
•Working with Property Manager to a clear budget / cost control and always initiating cost reduction plans.
• Keep the house to the highest standard. Keep a register of breakages and provide reports in such occurrences of any damaged goods or furniture. Organise for the replacement / repair and provide a budget/ quotation for approval.
Reporting and Communications:
•Communicate messages from Principals to ALL concerned parties promptly.
•Organize and log staff rosters and attendance report.
•Communicate with all in-house teams: Kitchen, Butler, Housekeeping and Laundry as necessary and attend the daily briefing.
•Communicate with all other departments as necessary.
•Ensure high standards are communicated and met at all times.
Human Resources and Administration:
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