About the role
The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.
To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.
As the business expands, we are pleased to announce an exciting opportunity to be part of our Doha-based Qatar Airways Cargo’s Customer Experience Team as a Digital Product Manager.
Join the QR Cargo family and leave a mark as part of the Customer Experience Team.
In this role, you will be responsible for managing key Salesforce based digital product(s) visioning, development, and support activities in Cargo to ensure the optimal customer experience and as per required standards. This would require you to have close interaction and coordination with stakeholders for digital product(s) maintenance and development requests. Moreover, you will spearhead process improvements and change management strategies to ensure high adoption with end users.
As part of your daily responsibilities, you will also:
- Provide strong leadership to the Cargo Salesforce Digital team to deliver high-quality customer experiences on strategic digital platforms to improve user satisfaction, efficiency, and usability.
- Manage and own the Salesforce Product Roadmap, including priorities and timelines, based on platform analytics, user feedback and business strategies to align with the business requirements.
- Manage the end to end implementation of the product vision and strategy based on business objectives and roadmap.
- Design development proposals based on the market trends and new initiatives pertaining to the customer and staff booking journeys in QR.
- Participate in current technology advancements relevant to supporting business processes and making recommendations that drive organizational growth and innovation.
- Liaise with internal and external stakeholders to ensure smooth change management and implementation of products and services.
- Manage the Salesforce Digital project deliveries to achieve target deadline and budget expectation. Define usage monitoring and improvement plans of Salesforce solutions by implementing performance metrics.
- Deliver against defined departmental KPls. Track and report on all platform and solution metrics (user analytics) and forthcoming developments on a monthly basis to senior management.
- Ensure comprehensiveness of portal coverage based on customer requirements and feedback, and its ability to catalyse new revenues for the business.
- Coordinate with other Product Managers, UX/UI, Engineering, Vendors, and stakeholders to prioritize and manage the product backlog to deliver the highest value business outcomes.
- Incorporate best in class approaches and agile frameworks in the full solution / product lifecycle as it relates to Salesforce and beyond in Cargo
- Be the champion and point contact for all solutions on Salesforce in Cargo to help ensure solutions are meeting customer needs, and to influence next generation capabilities that can help solve current and future business challenges
- Lead a team (direct and indirect) to help manage all products and solutions on the Salesforce platform in Cargo.
Qualifications
About You
We are looking for a professional with the following skills and experience:
- Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience
- Experience in Digital Transformation, Digital Product and Project Management tools and platforms
- Experience in Cargo / Logistic Operations Management, Digital Transformation in Airline and Supply Chain, Online Product Distribution, MIS, e-Commerce and relevant fields.
- Experience in leading cross-functional teams (technical and business) to deliver digital solutions in an agile delivery environment
- Managerial skills - Ability to delegate work, set clear direction and manage workflow.
- Strong mentoring and coaching skills. Ability to train and develop subordinate's skills.
- Strong working proficiency with Salesforce, its solutions and products
- Vision, strategy, and roadmap development experience.
Application Guidelines
Employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
- All internal candidates can only have three active applications at any point in time.
- All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
- All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
- If you are a Deck Crew (Qatar Airways & Qatar Executive) or Qatar Executive Cabin Crew candidate, you would require a NOC to apply for this role.
For clarification or if you experience any problems while uploading your documents, please contact your Admin or HRBS / Recruitment Team for assistance.
