Customer Success Lead - Qatar

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Customer Success Leader is the most senior Customer Success (CS) resource in each geography or segment, reporting to Country leader. The Customer Success Leader is responsible for the overall business performance of the Customer Success organization. This role is chartered with optimizing the organization’s capabilities aligned with CS business goals and championing consumption, exceptional proactive support delivery, and operational excellence within their organization. This role is further chartered with ensuring that the necessary capabilities exist within the organization while creating and sustaining a culture of customer centricity, technical intensity, innovation, and a growth mindset anchored in Microsoft values.

We are hiring a senior leader to serve as Customer Success Leader  to steer the Customer Success team, build presence in the market and inspire large scale customer impact through customer engagement and thought leadership. The Customer Success Leader will be a passionate, forward-thinking, hands-on leader with exceptional skills in developing and leading a highly technical team focused on Microsoft Cloud Solutions and customer support experience. This person will be very active in day-to-day coaching of his/her team, leading by example, ensuring that the organizations capabilities are aligned with Customer Success priorities and business goals, championing the success adoption of Microsoft cloud solutions, and driving an exceptional customer support experience through proactive service delivery and compliant operational excellence within their organization. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.