Customer Service Representative (CSR)

Responsibilities:

• Perform tasks and duties in accordance with the company's policy and procedures, while adhering to service standards, professional ethics and etiquette. The employee is also committed to working within the scope of his/her specialization and responsibilities.
• Maintain a positive attitude in dealing with customers and demonstrate a distinguished level of professionalism.
• Educate and familiarize the customer with the services and products provided by the company in a simplified manner.
• Profiling new customers and update data for current customers.
• Receive and respond to customer inquiries and complaints.
• Implement daily tasks and other tasks assigned to him/her independently or within a team.

Qualifications:

• At least one year of experience in financial institutions.
• Strong communication skills and the ability to interact, persuade and convince customers.
• Readiness and willingness to adapt to a constantly changing work environment aimed at serving customers.
• Proactive at work, and grasp concepts and ideas faster.
• Loyalty and positivity at work to achieve the company's goals and the customer's interest.
• Proficiency in both languages ​​(Arabic and English) while maintaining an elegant and neat appearance.
• Proficiency in using computers and Microsoft Office programs.
• Holds a university degree in Business Administration / Finance or a related field.