Job Description
- Communicate with current and potential clients via telephone, email, online chat, or social media.
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
- Always maintain a courteous and calm manner to de-escalate stressful situations.
- Document personal information to create, update, or adjust customer accounts.
- Prepare call-related information for purposes of auditing and reporting.
- Provide and respond to feedback about any aspect of the job or its duties.
- Suggest products and services to clients based on their requests and needs.
- Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
Requirements- 1 to 3 years of experience as a customer service agent in
a Real Estate Company.
- Locally available in Qatar with a valid QID
- Bilingual (Arabic & English ).
