The Client Service Coordinator provides administrative support to the Client Service department as needed. The Client Service Coordinator also assists in collecting and receiving data and feedback from clients through courtesy calls, call back follow up calls, and audit calls with a consistent focus on making Boecker® clients “extremely satisfied”.
Client Service Coordinator is held accountable for the below job responsibilities:
▪ Performing various clerical duties to support the client service department such as updating information and organizing records and documents
▪ Handling an effective physical and electronic archiving system
▪ Handling data collection with high sensitivity of all methods: courtesy calls, call back follow up calls, and audit calls
▪ Handling the printing and distribution of Quality Certificates to clients
▪ Implementing the client feedback system by requesting written feedback and testimonials through various media
▪ Recording accidents at clients’ premises and identifying root causes in order to avoid their reoccurrence
▪ Receiving client complaints and call back data, communicating and following up with concerned stakeholders to ensure client satisfaction
▪ Maintaining data entries and data integrity
▪ Providing outstanding client service to improve client satisfaction and relationship
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