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Customer Service Coordinator

    • Confidential Company
    • Qatar
Today 2024/11/30

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Job Description

  • To ensure that the highest standards of service are extended to all customers
  • Maintain customer risk register to maximize customer contract retention
  • Identify and develop revenue and growth opportunities for current customer turnover
  • Conduct regular customer surveys and maintain statistical information on the results 
  • Resolve customer queries and complaints effectively and promptly
  • Liaise with other departments to ensure they are informed of service requirements and to resolve issues affecting service efficiently and effectively
  • Identify and provide feedback on trends and areas of concern to resolve customer complaints
  • Conducts monthly service meetings with each customer and supplies the meeting minutes within 24 hours
  • Inform and discuss activities with the Operations Manager and other senior staff when necessary
  • Assess the stability of all key accounts and review losses
  • Report competitor activity
  •  Provide cover for Service Office employees when required and weekend telephone backup
  • Oversee installations of new customers
  • Other duties, as requested by management. 

Skills

  • Training or education in Customer service field
  • Experience in service / hospitality industry;
  • Experience in dealing with customers
  • Ability to generate own ideas
  • Ability to remain calm when under pressure
  • Ability to use Microsoft Office (Excel, Word & Outlook)

Job Details

Job Location
Qatar
Company Industry
Industrial Production
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Qatar
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