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Customer Service Coordinator

    • Confidential Company
    • Qatar
30+ days ago 2024/11/30
Full Time Employee
500 Employees or more · Industrial Production

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Job Description

  • To ensure that the highest standards of service are extended to all customers
  • Maintain customer risk register to maximize customer contract retention
  • Identify and develop revenue and growth opportunities for current customer turnover
  • Conduct regular customer surveys and maintain statistical information on the results 
  • Resolve customer queries and complaints effectively and promptly
  • Liaise with other departments to ensure they are informed of service requirements and to resolve issues affecting service efficiently and effectively
  • Identify and provide feedback on trends and areas of concern to resolve customer complaints
  • Conducts monthly service meetings with each customer and supplies the meeting minutes within 24 hours
  • Inform and discuss activities with the Operations Manager and other senior staff when necessary
  • Assess the stability of all key accounts and review losses
  • Report competitor activity
  •  Provide cover for Service Office employees when required and weekend telephone backup
  • Oversee installations of new customers
  • Other duties, as requested by management. 

Skills

  • Training or education in Customer service field
  • Experience in service / hospitality industry;
  • Experience in dealing with customers
  • Ability to generate own ideas
  • Ability to remain calm when under pressure
  • Ability to use Microsoft Office (Excel, Word & Outlook)

Preferred Candidate

Residence Location
Qatar
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