Main responsibilities:
Customer Service Advisor is a primary point of contact for Tenants at Alternative Assets buildings.
Key job responsibilities to include:
- Attend to all tenant requests personally or through the phone
- Build sustainable relationships and trust with customer through open and engaged communication model
- Well presented in terms of manners, dress, turnout and client attitude.
- Identify and assess client needs holistically at point of contact & deliver delightful experiences
- Collect customer feedback on the quality of services
- Inputing all tenant requests into Propco for proper action by concerned department.
- Generate leasing leads at point of contact based on assessment of client needs.
- Provide accurate, valid and complete information by using the right tools & process
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Tracking customer experiences across online and offline channels.
- Collaborating with other Alternative Assets departments to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new offers.
- Documenting processes and logging technical issues, as well as customer compliments and complaints
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Thinking of ways to show appreciation for loyal clients and improving overall brand experience
The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.
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