Customer Operations Agent

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:

• Track and trace shipments in adherence to DHL’s network trace standards and ensure that the customer is fully updated on any query or issue within the agreed time of one hour.
• Accurately process inbound/outbound shipments to ensure on time delivery and collection of Customer material to minimize the possibility of miss pick-ups.
• Alert origin and destination countries for all urgent consignments and monitor progress and where appropriate, provide all assistance to ensure shipments are delivered within agreed time frames.
• Monitor and report on transit time performance for inbound and outbound shipments against pre-determined performance targets so that trends can be evaluated, and corrective action taken.
• Build and develop a harmonious and strong working relationship with all colleagues in Customer location– key contacts and associated sales staff to promote a continued and beneficial business relationship.
• Handle all shipments in a safe and organized manner to avoid any mishaps, also make sure all documents are prepared and ready with shipper before collecting the shipments. Prepare AWBs and create remote booking.
• Keep up to date on all products and services both customer and DHL to understand the customer’s needs and provide them the best product and service solutions.
  

YOUR PROFILE:

• Sound educational background with an extensive knowledge of the Service Industry.
• Minimum of two years of prior DHL operations and customer service experience.
• Working knowledge of Microsoft Word, Excel, and Power Point.
• Good oral and written communication skills – English & Arabic
• Self-motivated individual capable of working to set time frames.
• Self-starter, working most times without supervision.
• Tolerance for stress in a fast-paced working environment.
• Excellent planning and co-ordination skills
• Flexibility to perform various job functions.
• Strong customer focus

OUR OFFER:

• Strong career support in an international environment.
  
• Great culture and colleagues.
  
• Multifarious benefit program.
  

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!