Job Description
About the job CRMS Technical Consultant
Key Responsibilities:
- CRMS Configuration & Customization:
- Customize and configure the CRMS system based on the organization's requirements.
- Develop custom workflows, reports, dashboards, and fields to support business operations.
- Maintain data integrity by managing data migration, data cleansing, and data validation processes.
CRMS System Maintenance:
- Monitor and ensure the proper functioning of the CRMS system, identifying and resolving any technical issues.
- Perform system upgrades, patch installations, and routine maintenance tasks to ensure optimal performance.
System Integration:
- Design and implement CRMS integrations with other systems, such as ERP, marketing automation, and communication tools.
- Use APIs and middleware to connect the CRMS with third-party applications.
User Support:
- Provide technical support to users, troubleshooting issues related to CRMS functionality.
- Develop user guides and train employees on CRMS best practices and new features.
Data Analytics & Reporting:
- Create custom reports and dashboards to provide actionable insights to sales, marketing, and service teams.
- Assist in data analysis to track customer trends, sales performance, and campaign success.
CRMS Strategy & Development:
- Collaborate with business teams to understand needs and translate them into CRMS technical solutions.
- Recommend new features and tools to improve CRMS usage and efficiency based on system capabilities and user feedback.
Key Skills & Qualifications:
- Technical Expertise:
- Minimum of 10+ years experience with CRMS platforms like Salesforce, Microsoft Dynamics, HubSpot, or Oracle CRM.
- Proficient in programming languages (e.g., JavaScript, SQL) and CRMS development frameworks.
- Experience in API management and system integrations.
Analytical & Problem-Solving Skills:
- Ability to troubleshoot technical problems and develop efficient solutions.
- Understanding of CRMS data models and reporting tools (e.g., Power BI, Tableau).
Preferred Qualifications:
- Bachelors degree in information technology or computer science.
Job Details
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Job Location
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Doha Qatar
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified