A CRM (Customer Relationship Management) Specialist is responsible for managing and optimizing CRM system to enhance customer relationships at Printemps Doha, increase sales, and improve overall business performance. The CRM Specialist will work closely with various departments, such as sales, marketing, and customer service, to ensure effective use of CRM tools and processes, and drive data-based decision-making. This role will involve developing and implementing CRM strategies, analyzing data, managing user access and permissions, providing training and support to CRM users, and continuously improving CRM performance to meet business objectives.
Qualification:
· Bachelor’s degree in marketing or any related field.
· Technical expertise with CRM and analytical systems.
· Knowledge of online marketing methods and best practices.
· Organizational skills that will help to juggle competing demands between marketing, sales, customers, and management.
Job Specific Skills:
· Strong mathematical skills to analyze reports and work with large data sets.
· Attention to detail, to manage the integrity of the CRM data.
· Commercial awareness to understand the target market and design campaigns accordingly.
· Strong problem-solving skills and ability to troubleshoot technical issues.
· Familiarity with sales and marketing processes, and customer lifecycle management.
· Strong communication skills along with a customer-oriented attitude
· Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion and diversity, integrity, customer focus, and respect.
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