Credit & Claims Coordinator

OBJECTIVE

This role is responsible for Claims/FCN preparations and ensuring that all FCN will be sent to Finance ARSS Team as per required deadline after receiving all needed Sales Report and supporting documents from Sales Team after the promo period.

KEY RESPONSIBILITIES

• Will be responsible for Claims/FCN preparation, follow ups from Sales Team for all Sell Out and related Documents to ensure FCN's will be submitted as per target time line.
• Responsible for FCN Tracker Updating at all times
• Check and analyze that the Customer DN Transaction Period shall be matching with in the Approved Promo Period.
• Identify potential threats on the daily processing system and recommend new ways of improvement
• Start the follow ups from Sales Team for the Sell Report and all FCN Supporting Documents for all Customer participated on the Promotions.
• Compile Sales Report and all FCN supporting documents and check/verify if all documents comply on the requirements.
• Start FCN preparation in compliances with all the documents provided by the Sales Team and send to all respective signatories.
• Scan all FCN including supporting documents and upload in the SharePoint.
• Send the FCN duplicate copy and supporting documents to Document Controller for document barcoding.
• Send the FCN scanned soft copies to Finance APSS via file trail while the hard copies FCN duplicates copy with supporting documents will be sent to Finance ARSS and the FCN original will be given to respective Sales Executive.
• Update FCN tracker accordingly for the all FCN sent to APSS/ARSS Finance for smooth tracking and checking.
• This role will have moderate impact at functional level and moderate impact as well on the sales department level
• Address basic issues on daily basis and work with specifically defined guidelines and procedures prescribed by the Division and the Supplier for Claims/FCN's.
• Any complex operational or issues to be escalated to the next line of management.