The Counter Supervisor oversees the day-to-day operations of the beauty counter, ensuring exceptional customer service and maximizing sales. This role involves supervising staff, managing inventory, and maintaining the visual appeal of the beauty counter. The Counter Supervisor acts as a liaison between the staff and management, ensuring that company policies and procedures are followed.
Exceptional customer service and communication skills.
Ability to build rapport and establish trust with customers.
Skilled in providing personalized beauty consultations and recommendations.
Strong sales skills with a track record of achieving sales targets.
Knowledge of sales techniques and promotional strategies.
Ability to analyze sales data and implement effective sales plans.
In-depth understanding of beauty products, including skincare, cosmetics, and fragrances.
Awareness of the latest beauty trends and industry developments.
Ability to educate and train staff on product features and benefits.
Proven ability to lead, motivate, and manage a team.
Experience in training and mentoring staff to improve performance.
Strong conflict resolution and problem-solving skills.
Excellent organizational and multitasking abilities.
Competence in managing inventory, including stock replenishment and loss prevention.
Ability to maintain a clean, organized, and visually appealing counter.
Ability to prioritize tasks and manage time effectively.
Capacity to handle peak times and busy periods with efficiency.
Experience in scheduling staff shifts to ensure optimal coverage.
Keen attention to detail in maintaining product displays and counter presentation.
Accuracy in managing sales transactions and inventory records.
Vigilance in adhering to company policies and procedures.
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