Job Description:
The Four Seasons Resort & Residences is looking for Concierge Supervisor to join our talented pre-opening team! Don't miss this unique opportunity to join our team and be part of the world's leading luxury hotel company. Handles all guest interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resort and residence complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices. The ability to fill all reasonable in-house guest requests or requirements; anticipate needs, respond to all guest complaints, record such in a timely manner, and take action when needed. The ability to execute tasks for residents in accordance with procedures, with an emphasis on accuracy and proper follow-up. Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for Core. Preferred Qualifications and Skills Preferred at least 2-4 years of experience in a luxury property or hotel in Concierge responsibilities. Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and / or activities in the city to gain more knowledge of venues. Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select / assign rooms arriving guests, and restaurant / activity / spa reservation systems. Excellent English written and verbal grammar and composition skills. Arabic speaker is an advantage. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.