Job Description
Assist tenants and guests with Concierge Services i.e. entertainment and dining bookings, sending and receiving courier packages and directing guests within and outside the property.
Adhere to the policies & procedures of Alfardan Properties’ Quality Management System.
Responsibilities
Competent awareness of the offered facilities and services of the property;
Know tenants and senior management by name;
Provide directions to tenants/guests within and outside the property;
Respond to tenants’/guests’ inquiries with accurate and helpful information in a courteous manner;
Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests;
Answer questions in regards to The Concierge mobile application and monitors bookings and user registrations;
Handle incoming and outgoing mail services;
Ensure that messages received by the Concierge are promptly communicated to the concerned person;
Know the names, designations, functions and office locations of the companies’ members managed by Alfardan Group;
Ensure full liaison with other members of the team;
Keep an open loop communication with Chief Concierge, Property Manager and other department heads;
Participate in Concierge departmental meetings and trainings;
Coordinate all relevant information, complaints and feedback immediately to Customer Service;
Keep and update record of recreational facilities information (and bookings if needed);
Keep and update record of calls and messages;
Report any incidents happening within the property;
Ensure confidentiality of tenants’ information;
Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline;
Implement the shift handover procedures;
Carry out other duties required to ensure smooth operation;
Follow tasks’ and projects’ assignments;
