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Job Description

We are looking for an experienced Concierge who can provide our tenants with the best guest experience.

Responsibilities are as follows:

  • To assist tenants and guests with Concierge Services such as - entertainment, dining bookings, sending and receiving courier packages and to direct guests within and outside the property.
  • Adhere to the policies & procedures of Alfardan Properties' Quality Management System.
  • Competent awareness of the offered facilities and services of the property. 
  • Respond to tenants'/guests' inquiries with accurate and helpful information in a courteous manner
  • Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests
  • Address enquiries via call, through Concierge mobile application and monitors bookings and user registrations. Handle incoming and outgoing mail services
  • Ensure that messages received by the Concierge are promptly communicated to the concerned person
  • Keep an open loop communication with Chief Concierge, Property Manager and other department heads
  • Participate in Concierge departmental meetings and trainings
  • Coordinate all relevant information, complaints and feedback immediately to Customer Service
  • Keep and update record of recreational facilities information (and bookings if needed)
  • Keep and update record of calls and messages
  • Report any incidents happening within the property
  • Ensure confidentiality of tenants' information
  • Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
  • Implement the shift handover procedures
  • Carry out other duties required to ensure smooth operation

Job Details

Job Location
Doha Qatar
Company Industry
Real Estate
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
2

Preferred Candidate

Career Level
Mid Career
Years of Experience
Min: 2
Gender
Female
Degree
Bachelor's degree / higher diploma

Alfardan Group has earned a reputation for being a leader in the premium lifestyle market. Our reputation for excellence has attracted market leading brands, experienced professionals, and bright graduates who share in our core values and passion for success. As a large regional conglomerate with premium brands across multiple industry market segments, we are committed to sustaining a high performance organization that consistently provides high quality service and products to our clients. We recognize that by attracting exceptional brands and individuals we can apply our core values that help strengthen and define our business culture. If you are driven by ambition and desire to be associated with market leading brands within an organization undergoing rapid regional expansion and having displayed a strong track record of providing its’ employees with a superior foundation for building long-term professional careers -- a place where people can learn, achieve, and grow – Then we invite you to apply and make a difference in facilitating our vision of becoming the leading lifestyle goods & services provider in the Middle East… We are currently accepting applications in the following business units: Real Estate, Hospitality, Spa, Food & Beverage, Motorcycles, Automobiles, Marine, Exchange, Trading, Engineering, Construction Equipment, Buses, Jewelry, and Holdings. Some of the brands within our growing portfolio include: BMW, Mini Cooper, Land Rover, Ferrari, Maserati, Rolls Royce, Jaguar, Piaggio, Vespa, Guera, Triumph, Ducati, KTM, BMW Motorcycles, Corum, Chopard, Harry Winston, Barthelay, Breguet, Gerald Genta, Christian Dior, Franck Muller, Chaumet, Jaquet Droz, Longines, Baume & Mercier, Piaget, Dominator, Dalla Pieta Yachts, Doral, Mercury, Cruisers Yachts, Riva, St. Regis, Scania, Volvo,Spa Chakra and Bice.

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