Chief Concierge

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• Communicate all important details, of internal or external relevance, to management and colleagues, throughout the hotel
• Provide a daily list to the Front Office Manager and Hotel Duty Manager of transportation reservations
• Provide guests access to all Doha has to offer within scope of availability
• Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
• Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms
• Communicate all important details to management and colleagues
• Maintain a clean, neat and organized concierge desk
• Maintain a daily sheet (via GoConcierge) of all guest requests, reservations and confirmations for guests and keep track of all reports
• Train, direct and supervise the Concierge daily operation of the department
• Have an in-depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation in the city

Requirements

• High School Diploma or equivalent
• Bachelor Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is an advantage
• Minimum 5 year of experience working in a 5-star hotel environment
• A minimum of 3 years of Concierge experience in a luxury hotel
• Strong command of MS Office products, GoConcierge, and Hotsos
• Previous experience working the Middle East Region is an advantage

If you are interested in joining our team apply today!