Directly works and establishes good rapport & pleasant engagements thereby contributing to bringing a much higher customer satisfaction experience for (paying) shoppers.
Establish good relationship with customers and able to confidently interact with them on a daily basis.
Count and balances cash drawer by counting cash at beginning and end of work shift / tabulate bills using calculators, cash registers, or optical price scanners.
Assists customers waiting for check-out in a store.
Scan & punch-in all items at the cash register; collect payments and provide cash-change as is needed.
Must ensure that checks, credit card slips, voucher etc. are properly accounted & organized.
Must give each customer receipt detailing each transaction.
Politely assists and manage “bothersome” customers.
Escalate unresolved issues with customers to direct supervisor
May bag, wrap items or perform other duties as needed.
Process merchandise returns and exchange.
Answers customer's queries related to services performed and/or products purchased.
Must deal with all customers with tactfully and politely.
Maintain a neat and friendly appearance, keep all areas secure and clean.
Handle/manage Customer Service issues. Demonstrate excellent communication skills to interact effectively with customers.
Skills
High school graduate with 1 year related experience or higher (college-level desired).
Have an effective communication and customer service skills.
Language speaking (good command in English; French and Arabic an advantage).
Must be able to work on shift-hour schedule.
Demonstrates ability to quickly and accurately process transactions using cash-register, calculator, and optical scanners.
Excellent interpersonal skills, ethical conduct and confidence-level required.
Can work on fast-paced environment and dependable.
Dedicated, thorough, honest, eye-for-detail, organized, numeric-skill a must.
Ali Bin Ali Holding is one of Qatar’s largest retail and distribution companies. We represent many of the world’s leading brands across a diverse range of business activities.
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