Cards and Payments specialist

Nair Systems, is a QFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation. Specialist - Enterprise Cards and Payments  Specialist - Enterprise Cards and Payments for our Qatar operations with the following terms & conditions.

Qualifications

Education:

·        Bachelor’s degree in computer science, Information Technology, or a related field.

Experience:

• 3-5 years of experience in application support, preferably in SWIFT, RTGS, or high-value payment systems within banking/financial services.
• Hands-on experience with SWIFT Alliance (FIN, InterAct, FileAct), RTGS platforms, or payment gateways.
• Familiarity with payment message formats (e.g., MT/MX messages, ISO 20022 XML) and settlement workflows.
• Proficiency in SQL for database querying and scripting (e.g., Python, Shell) for automation tasks.

Technical Skills:

• Proficiency in ITSM tools (e.g., ServiceNow, Jira) and monitoring tools (e.g., Splunk, Nagios).
• Knowledge of SWIFT interfaces (Alliance Access/WebPlatform), HSM (Hardware Security Module), and network protocols (e.g., MQ, SFTP).
• Understanding of cloud-based payment solutions (AWS, Azure) is a plus.

Soft Skills:

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills to interact with technical teams, auditors, and business stakeholders.
• Ability to work under pressure in a fast-paced, time-sensitive environment.

Key Competencies

• Expertise in SWIFT & RTGS Systems
• Incident Management & Technical Troubleshooting
• Regulatory Compliance (SWIFT CSP, PCI-DSS)
• Collaboration & Documentation
• Process Automation & Risk Mitigation

Responsibilities

Payment Systems Support & Incident Management:

• Provide Level 2/3 technical support for SWIFT Alliance, RTGS platforms, and related payment systems (e.g., SEPA, Fedwire, CHAPS).
• Diagnose and resolve issues related to payment message processing, connectivity, file transfers, and settlement failures to minimize downtime and financial risks.
• Conduct root cause analysis (RCA) for recurring incidents and implement preventive measures.

System Monitoring & Maintenance:

• Monitor SWIFT and RTGS systems using tools like Splunk, IBM QRadar, or proprietary monitoring solutions to ensure optimal performance and transaction integrity.
• Perform scheduled maintenance, patches, and upgrades in coordination with infrastructure and vendor teams.
• Validate system stability post-changes and adhere to ITIL-based change management processes.

Compliance & Security:

• Ensure SWIFT and RTGS systems comply with global standards (e.g., SWIFT CSP, PCI-DSS) and regulatory requirements (e.g., PSD2, AML/CFT).
• Support audits, vulnerability assessments, and remediation activities for payment systems.
• Implement security controls, encryption protocols, and access management for SWIFT interfaces.

Stakeholder Collaboration:

• Work closely with payment operations, treasury, compliance, and third-party vendors to resolve issues and enhance system functionality.
• Document technical workflows, troubleshooting guides, and knowledge base articles for internal teams.
• Train business users on SWIFT/RTGS functionalities and best practices.

Continuous Improvement:

• Identify automation opportunities for payment reconciliation, reporting, and alerting processes.
• Stay updated on evolving payment standards (e.g., ISO 20022 migration) and emerging technologies (e.g., API-driven payments).