Job Description
The Call Center Manager is responsible for overseeing the daily operations of the call center in Doha, Qatar. They will manage a team of call center agents and ensure that they provide excellent customer service and meet performance targets.
Responsibilities:
- Manage and supervise a team of call center agents, including hiring, training, and performance management.
- Develop and implement call center policies and procedures to ensure efficiency and effectiveness.
- Monitor call center metrics and KPIs to identify areas for improvement and implement strategies to increase productivity and customer satisfaction.
- Handle escalated customer complaints and provide resolution to ensure customer satisfaction.
- Collaborate with other departments to ensure smooth operations and resolve any issues or bottlenecks that may arise.
Preferred Candidate:
- Minimum of 3 years of experience in call center management or a similar role.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Ability to work under pressure and meet tight deadlines.
- Knowledge of call center software and tools.
Job Details
- Job Location
- Doha Qatar
- Company Type
- Unspecified
- Job Role
- Customer Service and Call Center
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
Preferred Candidate
- Years of Experience
- Min: 3 Max: 5
