Bayt.com
https://bayt.page.link/qNRuJcePvoKN3rP5A
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Full Time Employee
500 Employees or more · Call Centers & Customer Care Outsourcing

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Job Description

  • Teach new employees and associates about the responsibilities of call center agents for achieving optimum productivity.
  • Understand the organization's requirement to formulate daily targets for the call center activities.
  • Gather all the relevant data for the purpose of in-depth evaluation.
  • Check the overall efficiency of the call center agents by examining important metrics.
  • Train and help call center agents and associates to handle daily tasks with utmost proficiency.
  • Process weekly sales lead reports for submission to management.

Skills

  • Prior working exposure in the capacity of a call center managerial position.
  • Portraying a good understanding of ideal customer service ranging from fluent communication to fruitful discussion.
  • Remarkable command of managing various activities by adhering to strict deadlines and rules.
  • Ability to convey crucial information in a clear, friendly, and concise manner.
  • Knowledge of performance evaluation and customer service metrics.
  • Capable of managing essential software and tools like MS Office, cloud platforms, and the company's call center software.

Preferred Candidate

Residence Location
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