Bellboy
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
Skills
Education, Qualifications & Experiences You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.
Knowledge & Competencies
The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Location Doha, Qatar With a prime location on Doha’s iconic Pearl Island, surrounded by the calm turquoise waters of the Arabian Gulf and close to Medina Centrale’s outdoor retail precinct, cinemas, cafés and restaurants, Sedra Arjaan by Rotana is a convenient urban retreat for leisure travellers and long-stay visitors. The hotel nestled at the heart of the Porto Arabia’s marina’s extensive retail, entertain... ment and dining facilities, immersing guests in the island’s vibrant lifestyle, and is close to the West Bay business district, as well as popular attractions such as Katara Cultural Village. Sedra Arjaan by Rotana features 250 spacious hotel apartments with options to suit all requirements including studios, one-, two- and three-bedroom units and penthouses. Every apartment features a fully equipped kitchen, modern amenities and furnishings to guarantee a comfortable stay, complemented by Rotana’s signature warm and friendly hospitality. With full hotel services provided, our accommodation is ideal for families, tourists and groups exploring Doha, as well as guests residing in the city who appreciate a home-away-from-home environment. A tempting selection of indoor and outdoor dining venues are within a short walk of Sedra Arjaan by Rotana, offering guests a wide range of cuisines and experiences at breakfast, lunch and dinner. Choose from modern cafés, fast food outlets, ice-cream parlours and restaurants serving Italian, Asian, Lebanese delicacies and more. Guests can make the most of their leisure time with a dip in the two outdoor swimming pools (one for adults and one for children) or a workout in the separate male and female fitness rooms. Parents can enjoy a relaxing moment in the outdoor Jacuzzi while their young ones explore the kids’ play area. Parking is available for all guests. Dubai, UAE Arabian Park Hotel
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