Barista

OBJECTIVE

The Barista is responsible for preparing and serving coffee and other beverages to customers in a professional, courteous, and timely manner. This role involves interacting with customers, maintaining a clean and organized workspace, and ensuring all equipment operates properly. The Barista must adhere to all food safety and quality regulations.

KEY RESPONSIBILITIES

• Prepare and serve a variety of coffee and tea drinks, following standard recipes and customer specifications.
• Operate espresso machines, grinders, and other equipment to make beverages.
• Maintain knowledge of coffee blends, roasts, and origins.
• Greet customers warmly and take their orders accurately.
• Engage with customers in a friendly and professional manner.
• Address customer inquiries and resolve complaints promptly.
• Process transactions using the cash register or point-of-sale (POS) system.
• Handle cash, credit, and debit card transactions, ensuring accurate pricing and billing.
• Maintain a balanced cash drawer and report discrepancies.
• Keep the bar area clean and organized, including countertops, equipment, and seating areas.
• Follow daily, weekly, and monthly cleaning schedules.
• Ensure all equipment is properly cleaned and maintained.
• Monitor stock levels and restock supplies as needed.
• Report inventory shortages to the supervisor.
• Assist in inventory counts and ordering supplies.
• Ensure all beverages are prepared to standard quality.
• Follow health, safety, and sanitation guidelines.
• Report any issues with product quality or equipment to the manager.
• Manages inventory and ensures par stock levels are correct and maintained at all times.
• Provides Restaurant Management with update on required additional beverage purchase orders
• Understands key functionalities of MICROS system
• Participates in functions and activities with other outlets when required
• Knows and recalls provenance, ingredients per beverage
• Creates new mock tails/hot beverages as per management directives or seasons adhering to industry trends