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Associate, Fraud Operations

Yesterday 2025/01/02
Full Time Employee
500 Employees or more · Business Consultancy Services

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Job Description

Key Accountabilities

  • Ensure all authorization, cancellation, verification and merchant queries/ requests received via telephone, fax and email from internal and external customers are handled in an accurate and professional manner.
  • Ensure BONUS request is reviewed, presented and loaded in an accurate manner following Bank guidelines and DOAs related to Retail Credit and other Departments.
  • Ensure all requests for credit and debit card status activation/reactivation/blocking, Code11/ACP limit change, card recovery, call for credit, VRM exclusion, FRM whitelisting, 3D whitelisting, travel plan, online daily limit transfer change, CRM Service Requests, Safer Payment Cases and Email Fraud Alerts are accurately processed within TAT and in accordance with the SOP and DOA.
  • Ensure all incoming calls through campaign and local numbers are answered within Service Level and in a courteous and professional manner.
  • Ensure to monitor, review and prompt action on all fraud cases/queues via Safer Payment, Email Alerts, VRM and FRM within TAT and in accordance to the SOP.


Skills

Education

  • Bachelor degree or equivalent


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The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.

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