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Associate, CET

30+ days ago 2024/12/11
Full Time Employee
500 Employees or more · Business Consultancy Services

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Job Description

Job Role:

  • Provide first class customer service on the telephone by answering all calls in a professional manner and resolving queries to the satisfaction of the customer.

Key Responsibilities:

  • Ensure each call is answered in an accurate & professional manner.
  • Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit / concerned department.
  • Maintain statistics on all calls received and pass this information through the system
  • Notify Supervisor and Team Leader of all complaints relating to services, products and delivery

Channels immediately.

  • Adhere to the roster and be flexible on shift duties including weekends & holidays

Key Accountabilities

Key Performance Indicators:

 

  • ACD talk time/Occupancy
  • Calls answered within the set threshold
  • Product knowledge & customer service
  • Customer satisfaction rate (Monitoring & Coaching)

IVR C-SAT scores

Skills

Education

  • Degree in Business Administration


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commercial bank of qatar
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The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.

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