•To ensure the highest standard of property presentation is maintained in all areas of the property with a specific emphasis on guest accommodation, leisure facilities, restaurant, public areas, and back of the house. • Assist in implementation of service standards supported by training and development programs for all direct reports and their subordinates. • Assist in overseeing training and development of housekeeping attendants, public area attendants, linen attendants and service attendants in accordance with service delivery requirements, service standards, equipment use and safe work methods. •Maintain effective relationships with external/out sourced service providers and suppliers with regard to agreed service level agreements (SLA’s). •Conduct supplies inventory control systems in accordance with approved procedures. •Supervise a lost property reporting and control system with the direction of the Executive Housekeeper. •Assist during stock takes of housekeeping supplies, assets, plant and equipment and consumables. •Assist in the implementation and managing a quality assurance program that addresses all aspects of property presentation, hygiene, staff presentation and conduct. •Execute the planned periodic cleaning schedules for maintenance cleaning, special finishes and warranty cleaning, fabric care and spring cleaning. •Assist in controlling the staff uniform cleaning, repairs, issuance, inventory of spares and replacements. •Maintain open and effective communication with the Guest Relations and Maintenance Departments to ensure guest feedback, special requests, service assistance and maintenance complaints are responded to promptly and in a professional manner. •Ensure voco Doha West Bay Suites policies and procedures are adhered to at all times. •To maintain professional business confidentiality. •Conduct and minute regular staff communication meetings.
Contribute in managing housekeeping operating costs within budget guidelines.
FINANCIAL RETURN
•Assist in submitting expense claims in the required format. •Facilitate the smooth running of the housekeeping department by ensuring an adequate supply of materials and equipment. •Observe and comply with the company’s requisition and purchase order system.
PEOPLE
•Ensure effective inter departmental communication at all times. •When on duty lead, motivate and develop all direct reports to achieve agreed business outcomes and objectives. •Assist in ensuring the completion of timesheets and requests for personal leave for all direct reports and subordinates are managed in accordance with company policies and procedures. •Identify appropriate training and development needs of the department. •Be prepared to give and receive feedback on all matters pertaining to the performance and conduct of the team, individuals and self. •Manage the welfare of all direct reports with a view to developing a positive and harmonious work place. •Actively participate in observing all workplace health and safety requirements and report any issues to the relevant department manager.
GENERAL
•Attend daily operations and department head meetings in the absence of the department head, workplace safety meetings, monthly financial meetings and any other required meeting. •Be aware on the Balanced Scorecard relative to the Housekeeping Department function. •Identify opportunities to innovate service delivery and product offerings to meet and exceed client expectations. •Maintain in good working order all property and equipment
PERSONAL CHARACTERISTICS
•Prior experience gained from working in Qatar hotel/serviced apartment market. •Systematic and organized. •Prior housekeeping supervisory level experience. •Excellent English oral and written communication skills. •Recognized qualification in hotel management. •Ability to implement and manage new processes. •Ability to lead and motivate others to achieve their potential. •Competency in Microsoft applications (Word, Excel, Power Point) and hotel property management systems (OPERA or similar), and work order systems. •A passion for excellence.
