Job Description
Apt Resources is excited to announce an opportunity for an Arabic-speaking Female Guest Relations Manager at a prestigious 5-star luxury hotel in Qatar. The ideal candidate will embody elegance and excellence, ensuring that all guests receive the highest level of service and attention throughout their stay. You will play a crucial role in leading the guest relations team, enhancing overall guest satisfaction, and maintaining the hotel's high standards of service.
Responsibilities
- Oversee the guest relations team and ensure exceptional service delivery to all guests
- Welcome VIP guests and special attendees, ensuring personalized service and attention to detail
- Address guest concerns and complaints promptly and effectively to enhance satisfaction
- Develop and implement guest engagement strategies to improve overall guest experiences
- Collaborate with other departments to facilitate smooth and efficient operations
- Gather and analyze guest feedback, providing insights for continuous improvement
- Conduct training and coaching sessions for staff on guest service excellence
- Ensure compliance with the hotel's policies and procedures
