Job Description
Job Specification
Job Purpose
- Support business functions and provide detailed IT technical expertise to maintain applications support environment and resolve day to day issues.
Job Context & Major Challenge(s) - I
- Broad range of complex technical and/or professional work activities and timely and efficient completion of complex, non-routine work.
- Timely resolution of any issues and ensuring operational and project KPIs are met.
Key Job Accountabilities - I
- Investigate operational issues, problems, and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions and takes appropriate action for resolution.
- Lead project implementations for the effective solutions meeting company requirements
- Respond to requests for support by means of modifications to system parameters, workarounds, reconfiguring systems, training users, or escalating to systems development staff or software suppliers.
- Monitor progress of requests for support and ensures users and other stakeholders are kept informed. Take corrective action to avoid or minimize delays.
- Produce logical software designs showing for example: processes, objects, data flows, inputs, stored data, and outputs.
- Perform tasks associated with operations, administration and maintenance tasks for Business Applications, Database Management Systems, and related Tools & technologies.
Key Job Accountabilities - II
- Develop, interpret, and execute test plans to verify correct operation of completed software.
- Define, document, and execute small-scale projects (or sub-projects) actively participating in all phases of the project. Identify, assess, and manage risks and issues which might impact on the success of the project.
- Participate in meetings with stakeholders and assists in presenting issues and solutions.
- Ensure compliance with information security policies, procedures, and standards.
- Ensure all work is carried out and documented in accordance with required standards, policies, and procedures.
Person Specification - Minimum Requirement Qualifications
- Bachelor’s degree in any Computer Science, Information Technology, Computer Engineering, or Information Systems discipline.
Knowledge and/or Experience - I
- 5 years’ IT experience in Oil and Gas Industry
- Competent knowledge in core skill applications, tools, and techniques.
- SAP MDG Experience (Mandatory)
- Demonstrate business process knowledge in area of specialization (HR, Logistics, Finance, Basis, Master Data Governance and GRC).
- Conversant with relevant IT national and international standards.
- Demonstrated experience in project Full Cycle management.
- Demonstrated experience in IT support environment.
Technical and Business Skills - I
- Ability to recommend Quality solutions to technical issues and conduct business requirements analysis and provide solutions that are consistent and accurate.
- Excellent written and spoken English.
- Strong project management skills.
- Strong analytical problem-solving skills.
- Specialized technical expertise and broader IT knowledge.
- Compliance to risk, security, and continuity management principles.
- Experience in industry ERP solutions in area of specialization (HR, Logistics, Finance, Basis, Master Data Governance and GRC).
