Support business functions and provide detailed IT technical expertise to maintain applications support environment and resolve day to day issues.
Investigate operational issues, problems, and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions and takes appropriate action for resolution.
Respond to requests for support by means of modifications to system parameters, workarounds, reconfiguring systems, training users, or escalating to systems development staff or software suppliers.
Monitor progress of requests for support and ensure users and other stakeholders are kept informed. Take corrective action to avoid or minimize delays.
Produce logical software designs showing for example: processes, objects, data flows, inputs, stored data, and outputs.
Perform tasks associated with operations, administration and maintenance tasks for Business Applications, Database Management Systems, and related Tools & Technologies.
Develop, interpret, and execute test plans to verify correct operation of completed software.
Define, document, and execute small-scale projects (or sub-projects) actively participating in all phases of the project. Identify, assess, and manage risks and issues which might impact on the success of the project.
Participate in meetings with stakeholders and assists in presenting issues and solutions.
Ensure compliance with information security policies, procedures, and standards.
Ensure all work is carried out and documented in accordance with required standards, policies, and procedures.
Bachelor’s degree in any Computer Science, Information Technology, Computer Engineering, or Information Systems discipline.
5 years’ IT experience.
Competent knowledge in core skill applications, tools, and techniques.
Conversant with relevant IT national and international standards.
Demonstrated experience in project management.
Demonstrated experience in IT support environment.