Bayt.com
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Application Support Expert (L3 Engineer)

Today 2025/05/04
Full Time Employee · Min 5 Years of Experience
500 Employees or more · Consumer Electronics - Telecommunications

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Job Description

Key Responsibilities:

  • Provide expert-level technical support for enterprise applications, ensuring all issues are resolved in a timely and effective manner.
  • Troubleshoot complex application problems and identify root causes, providing solutions to prevent future occurrences.
  • Perform in-depth analysis of application errors, code issues, and integration problems, ensuring that critical business processes are not disrupted.
  • Work closely with application development teams to understand system functionality and provide efficient support.
  • Coordinate with vendors and third-party service providers to resolve application-related issues.
  • Assist in the deployment and release of new application versions and patches.
  • Monitor application performance to proactively identify areas of improvement, ensuring the optimal performance of business applications.
  • Document application issues, resolutions, and best practices for future reference.
  • Collaborate with infrastructure teams to ensure proper system configuration and application integration across platforms.
  • Participate in on-call rotation to provide 24/7 support in case of critical application outages.
  • Work closely with business users to understand their needs and ensure that application systems are meeting business requirements.
  • Support user training, providing knowledge transfer and troubleshooting guides as needed.
  • Maintain and update application documentation, including configuration files and change logs.
  • Ensure compliance with ITIL processes, including incident management, change management, and problem management.


Skills

Skills and Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Proven experience as an Application Support Engineer, Application Support Analyst, or in a similar role, with at least 5 years of experience in IT support.
  • Strong knowledge of enterprise-level applications and their configurations.
  • Proficiency in troubleshooting application issues in both on-premise and cloud environments.
  • Strong hands-on experience with databases (SQL, Oracle, MySQL) and application integration tools.
  • Familiarity with application servers, web servers, and middleware platforms (e.g., Apache, Tomcat, WebLogic, JBoss, etc.).
  • Deep understanding of software development life cycle (SDLC) and deployment processes.
  • Experience in supporting complex, multi-tier applications (front-end, back-end, databases, and integrations).
  • Proficient in scripting and automation for troubleshooting and problem resolution (e.g., Shell, Python, PowerShell, etc.).
  • Familiarity with monitoring and ticketing tools such as ServiceNow, JIRA, and similar.
  • In-depth understanding of ITIL processes, especially incident, problem, and change management.
  • Excellent analytical and problem-solving skills, with the ability to think critically in high-pressure situations.
  • Strong communication skills to interact with both technical and non-technical stakeholders.

Preferred Skills:

  • Experience in DevOps or automation frameworks (e.g., Jenkins, Ansible, Docker, Kubernetes).
  • Knowledge of cloud platforms (AWS, Azure, Google Cloud) and cloud-based application architecture.
  • Familiarity with software testing and debugging tools (e.g., JUnit, Selenium).
  • Certifications like ITIL Foundation, Oracle, or application-specific certifications are a plus.
  • Knowledge of network protocols and systems (e.g., HTTP, HTTPS, TCP/IP, DNS, etc.).


Preferred Candidate

Years of Experience
Min: 5
Residence Location
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Starlink ME

Starlink is part of the Ooredoo Group of companies established back in 2006. Starlink is the first retailer for mobile and accessories. Since then Starlink has branched out to become one of the largest outsource-managed services provider in multiple areas such as: IT, installations, maintenance and contact centers.

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