Application Specialist – Dynamics 365 Techno Functional

Role and Responsibilities:

• Manage the dynamics 365 ERP/CRM platform, ensuring smooth operation.
• Having banking industry domain knowledge to continuous optimization across all business functions.
• Leverage LCS for environment management, monitoring, and troubleshooting within the D365 ecosystem.
• Develop and integrate APIs for seamless communication between D365 and other enterprise applications.
• Collaborate with business and IT stakeholders (Vendors/Cross department teams/Management) to understand functional requirements and design solutions that align with business goals.
• Lead end-to-end project management, ensuring successful implementation, upgrades, and enhancement of enterprise applications.
• Apply agile/hybrid methodologies to deliver solutions in an iteration and efficient manner, ensuring timely delivery of projects.
• Provide technical leadership and direction on D365 development, configuration, and customization efforts.
• Prepare and deliver presentations, reports, and system documentations to stakeholders, clearly articulation technical concepts to non-technical audiences.

Domain Exertise:

• In-depth knowledge of D365 finance and operations (ERP) and customer engagement (CRM).
• Expertise in using Azure DevOps for managing development pipelines, version control, and CI/CD processes.
• Proficient in using LCS for managing D365 environments, diagnostics, and deployments.
• Strong understanding of API’s and integration techniques to ensure D365 communicatees effectively with other enterprise systems.
• Proficiency in applying Agile/Hybrid project management methodologies for delivering on time projects.
• Expertise in managing other enterprise applications in banking or similar industries, alongside D365.
• Familiarity with banking, financial, services, or similar industries, including regulatory compliance, financial reporting, and risk management.
• Experience in leading end-to-end projects, from requirement gathering to implementation and post go-live support.
• Strong communication,