The Admission Counsellor will be responsible for sales conversion of potential leads, reaching out to leads via calls, messages, emails, and other forms of communication to increase student recruitment and enrollment.
JOB RESPONSIBILITIES
● Call potential leads existing and newly registered students and persuade them to enroll utilizing specific knowledge gained of the university’s programs..
● Do intense follow-up through reminder calls and emails.
● Call the assigned leads within 24 hours and mark the task complete in CRM. Counsel the students to choose the right program.
● Equip yourself with detailed information on all programs offered by the University, its policies, and the latest announcements.
● Equip yourself with knowledge of registration and payment processes and guide the students in resolving their issues.
● Assist students in resolving registration, admission and payment-related issues and concerns.
● Coordinate with the Registrar's office and payments officer on admission or payment pending issues of the new registrants.
● Make efforts to resolve student queries firsthand, for issues you aren’t aware of, liaise with the Student Recruitment manager to resolve their queries.
● Meet the daily calling target, record calls and update the daily report at the end of the day.
● Actively participate in open house sessions to convert potential leads into enrolled students.
● Attend online team meetings.
● Any other related tasks needed for achieving the successful sales conversion of potential leads.
Bachelor degree in Business Administration
Excellent English language proficiency
Excellent Communication and Marketing Skills/ Preferably in Telemarketing
Key Performance Indicators:
1. To constantly work towards increasing the number of enrolments compared to the previous semester.
2. To provide quality and timely support to students.
3. To update and maintain data in CRM.
The International Open University (IOU) aims to grant global access to quality undergraduate, graduate, and postgraduate level education programs for students at virtually no cost. Its mission is to change the Muslim Nation and the world situation through appropriate, Islamized education. Making authentic Islamic knowledge readily available to the world through the Internet solely for God’s pleasure is a noble life-goal and a mission well worth sacrificing all of one’s energies and means for.
Let our experts design a Professional CV for you.
