Premium Solutions Consultancy is seeking an experienced Account Manager for a client in Qatar. This role involves managing and nurturing client relationships, driving client retention and growth, and ensuring clients derive maximum value from our IT solutions. The Account Manager will work closely with clients to understand their needs, identify new business opportunities, and deliver tailored solutions, while also maintaining a deep knowledge of the IT landscape to support client goals.
Key Responsibilities:
• Client Relationship Management: Build and maintain strong relationships with new and existing clients, acting as the primary contact for all client needs.
• Sales Strategy & Business Development: Identify new business opportunities within assigned accounts or industries, develop sales strategies, and generate leads through networking and market presence.
• Solution Presentation: Prepare and deliver effective client presentations to stakeholders, including C-Suite executives, to ensure alignment and client satisfaction.
• Account Growth: Identify upsell and cross-sell opportunities, manage the entire sales cycle, and aim to exceed quota targets.
• Technical Knowledge & Support: Gain a comprehensive understanding of company IT solutions and services, translating technical information into value propositions for clients.
• Collaborative Project Management: Work with internal teams across procurement, finance, and operations to ensure timely execution of projects and accurate delivery of solutions.
• Reporting & Analysis: Use CRM tools to track account activities, generate reports, and analyze market conditions to improve service quality and identify competitive opportunities.
• Client Success & Satisfaction: Leverage client feedback to improve services, and proactively address any issues to prevent escalation.
• Industry Networking: Attend events and maintain a market presence to generate leads and strengthen client relations.
• Customer Service Excellence: Ensure high standards of service by adhering to organizational protocols and responding effectively to client needs.