500 Employees or more · Other Business Support Services
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Job Description
Key Result Areas:
Provide support in communicating updated Student Financial Services policies and procedures regularly through digital (i.e. social media feeds, website updates) and written (i.e. notice boards, letters ,etc.) platforms.
Provide student financial services information in response to requests from parents and students; assist students with applications as requested
Advise students and parents regarding student financial services options, processes, and requirements in accordance to QF Student Financial Services policies and procedures.
Assist students with their applications; Evaluate information submitted by applicants and recommend type financial services; Maintain proper records for related areas.
Develop instructions, guidelines and tips to assist students in properly packaging applications.
Advises students on responsibilities towards student financial services.
Assists students with resolution of unusual problems; escalate problems to direct reporting line.
Contribute to Qatarization and talent development by fostering capabilities within the Career Development Center, transferring knowledge and mentoring and motivating others to achieve excellence.
Comply with all QF policies and procedures.
Coordinate with Qatar Campuses to secure the timely submission of all required information from them and students side.
Set students repayment plans; Provide loan repayment awareness to universites, students and guarantors.
Coordinate between scholarship team and financial aid team to come up with the best repayment schedule.
Develop repayment procedures to assure loan return to Qatar Foundation; Maintain databases of defaulted students.
Other reasonable tasks as assigned by supervisor
Minimum Knowledge, Skills & Experience:
Bachelor’s degree in a relevant field & 6-8 years of relevant full-time work experience; Master’s Degree preferred.
Commitment and enthusiasm for QF organizational vision and objectives.
Able to prioritize tasks and deadlines based on significance and effort, ensure overall productivity.
Quality-focused, able to demonstrate and use quality management methods, techniques.
Committed to actively pursue ongoing efforts to improve performance to fulfill requirements.
Excellent communication and interpersonal skills, with the ability to logically and persuasively outline and present thoughts, ideas, and specifications through oral communications and in writing.
Excellent negotiation skills and the ability to negotiate skillfully with both internal and external groups in challenging situations; can be direct and forceful as well as diplomatic.
Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage
