THE ROLE
To plan and deliver high quality, client-focused, and value for money services pertaining to the Management Services portfolio that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.
KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):
1.Contribute to the development and implementation of Management Services components of WFP’s Country Strategic Planning (CSP) and Resource Planning aligned with country/regional and wider WFP’s strategies and policies to facilitate efficient and effective service delivery.
2. Contribute to the development of annual plans adapting policies, procedures, processes, standards, and systems to specific operational contexts, mitigating risks and ensuring services provided support WFP’s strategic objectives.
3. Manage and/or carry out specialised functional analysis using data-driven approaches to provide management and clients with the accurate information and reports for efficient planning and decision-making.
4. Build and maintain productive partnerships with WFP’s internal and external stakeholders, other UN agencies, and government entities to strive for efficiency and optimisation of cross-functional processes.
5. Manage the existing resources and estimate new requirements aiming at efficiency, cost effectiveness and timeliness of operations and services.
6. Manage the execution of contracts to ensure value for money and optimal resource allocation.
7. Contribute to the development and implementation of standard emergency preparedness and response actions to support WFP to quickly deploy the needed resources to affected areas.
8. Monitor the compliance of services and facilities related to Occupational Safety and Health (OSH) to proactively identify hazards and provide recommendations for action.
9. Promote a culture of environmental sustainability by role modelling actions that drive sustainability in all activities.
10. Utilise digital tools and applications to their fullest potential collaborating with technical experts to effectively adopt and adapt innovative technologies, thereby enhancing operational workflows and customer service.
11. Prepare and implement designated components of UN Reform related inter-agency initiatives to achieve cost savings and enhance service quality.
12. Conduct oversight field missions to identify gaps, provide advice, and propose solutions in the relevant services or products of responsibility.
13. Manage and motivate diverse teams, provide coaching, training and guidance as required to ensure appropriate development and enable high performance.
14. Strengthen capacity building activities for WFP staff and partners to improve their understanding of Management Services regulations, policies, procedures, processes, standards, and systems.
QUALIFICATIONS AND EXPERIENCE
Education: Advanced University degree in Business/Public Administration, Engineering, or other relevant field relating to office management and administration, or First University degree with additional years of related work experience and/or training/courses.
Language: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language).
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
The UNITED NATIONS WORLD FOOD PROGRAMME (WFP) is the world’s largest humanitarian organization working towards zero hunger by 2030, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change. Powered by the passion, dedication and professionalism of our 20,000 staff worldwide, the United Nations World Food Programme (WFP) works in over 80 countries to bring life-saving food to people displaced by conflict and made destitute by disasters, and help individuals and communities find life-changing solutions to the multiple challenges they face in building better futures. In 2020, WFP assisted 115.5 million people – the largest number since 2012. On any given day, WFP has 5,600 trucks, 30 ships and nearly 100 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.61. We work to enhance nutrition in women and children, support smallholder farmers in improving productivity and reducing losses, help countries and communities prepare for and cope with climate-related shocks, and boost human capital through school feeding programmes. In conflict situations, we bring relief to exhausted populations and use food assistance to build pathways to peace and stability. For its efforts to combat hunger, for its contribution to bettering conditions for peace in conflict-affected areas and for acting as a driving force in efforts to prevent the use of hunger as a weapon of war and conflict, WFP was awarded the Nobel Peace Prize in 2020.