Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Vice President - Payments Innovation Lead
Business: Global Operations
Principal responsibilities
- Developing and implementing strategies for in novation, setting goals, and defining key performance indicators to measure success. Work closely with Technology, Business, Transformation, Automation & Innovation teams to identify and deliver change with a view of improving operations efficiency, customer experience and risk reduction. Have a broad understanding of automation and innovation solution used in the industry to be able to recommend solutions & technology fit for purpose.
- Have required business knowledge and commercial acumen to be able to draft business cases and system change requests (CRs) from time to time.
- Liaise with internal as well as external customers to define problem statement impacting customer journey. Proactively escalate to Project Sponsor any issues / bottlenecks that would impact delivery timelines or introduces risk to the bank.
- Understand Management Information (MI) requirements to be able to produce, analyse and interpret MI. Follow up with stakeholders on outstanding project tasks. Understand payments standards followed in different markets and organisations.
- Be able to identify best practices and scale it up to other markets to leverage benefit. Have knowledge of architecture and functionality of payment platforms to be able to propose fine tuning rules and changes to procedure that helps lift straight through processing, reduce investigations and improve overall customer experience.
- Experience / exposure working with banking systems like customer channels, core banking and back office payment applications to ensure cross impacts of procedural or systemic changes (if any) are well understood and failures pre-empted. Work with Ops and Technology to introduce procedural and technological changes that helps build sustainable operations efficiency.
- Use influencing skills to be able to steer change request conversations and be able to secure necessary business approval to implement change. Regularly share monthly newsletter highlighting improvements introduced by change teams to senior stakeholders.
- Maintain highest standards of audit and compliance requirements. Get involved projects and/or adhoc special assignments as required to fast track or maximize benefit realization. Establish and maintain effective relationship with operations team, business stakeholders, technology, and vendor partners is open to challenge, acknowledges when things go wrong and fixes things by learning from past mistakes.
- Ensure that processes and procedures are continually reviewed and improved and changes are communicated and implemented effectively. Build professional relationships with colleagues in cross functional areas. To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Review the process E2E and enhance the current workflow on ongoing basis. Work with front line relationship managers and business to promote the use of self-serve tool thereby reducing reliance on operations and better turnaround on customer enquiries. Be able to share MI and solutions that are backed up by data and metrics. Handle ADHOC request from Stakeholders, Prepare MI’s and Reports per management request. Carry out root cause analysis, business risk and client impact in case of any service outage.
