Virtual Assistant

Employment Type: Full-Time
Working Hours: AST Time Zone

About Pavago:
We are seeking a detail-oriented and proactive Virtual Assistant to join our client’s team. This role involves managing administrative tasks such as scheduling appointments, checking insurance, and maintaining email and calendar organization. The ideal candidate will have strong communication skills, proficiency in tools like Zoom and Microsoft Teams, and the ability to handle multiple responsibilities with accuracy and efficiency.

Key Responsibilities:

• Scheduling Appointments: Confirm and schedule patient appointments, ensuring all details are accurately recorded and communicated.
• Insurance Verification: Check patient insurance details and provide updates to the relevant parties.
• Calendar Management: Maintain and organize the client’s calendar, scheduling appointments, meetings, and other commitments efficiently.
• Email Management: Monitor, draft, and respond to emails promptly while ensuring professionalism and clarity.
• Patient Coordination: Act as the main point of contact for patients, addressing inquiries and confirming appointments.
• Administrative Support: Provide overall administrative assistance to streamline workflows and ensure a smooth daily operation.
• Tool Proficiency: Use tools such as Zoom and Microsoft Teams for communication and collaboration.

What Makes You a Perfect Fit:

• Strong Communicator: Excellent verbal and written communication skills, with a strong command of the English language to interact effectively with clients and patients.
• Organizational Skills: Ability to prioritize tasks, manage schedules, and maintain accurate records.
• Tech-Savvy: Comfortable using tools like Zoom, Microsoft Teams, and email platforms to manage responsibilities.
• Proactive Attitude: A self-starter who can identify and address tasks independently, ensuring nothing falls through the cracks.
• Detail-Oriented: High attention to detail, especially when scheduling appointments and verifying patient information.
• Adaptable and Professional: Capable of handling a dynamic workload while maintaining a professional demeanor.

What Does a Typical Day Look Like?
Your day will include confirming and scheduling patient appointments, verifying insurance details, and managing the client’s calendar and email inbox. You’ll draft responses to emails, coordinate with patients, and use tools like Zoom and Microsoft Teams for communication. Maintaining organization and ensuring all administrative tasks are handled efficiently will be key to your success.

Interview Process:

• Initial Phone Call: A brief conversation to assess your experience and overall fit for the role.
• Video Interview: A more in-depth discussion to explore your skills, background, and approach to administrative support.
• Final Interview: A comprehensive interview with the client to ensure alignment with the role’s objectives and expectations.
• Background Checks: Verification of references and past professional experience to confirm your suitability for the position.

Ready to Apply?
If you’re an organized, detail-oriented professional with a passion for administrative support and patient coordination, we’d love to hear from you! Apply now to take the next step in your career.