Job Description
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR RESPONSIBILITIES
- Manage a portfolio of customers and potential customers.
- Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
- Develop an annual/weekly customer call cycle (planned and unplanned maintenance) to secure committed orders with new and existing customers to ensure that agreed targets are achieved.
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximize growth within the existing customer base.
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Conversion of qualified leads into customers (first time buyers), develop and penetrate existing accounts (retention and development).
- Continually develop knowledge of DHL’s products/services and general commercial awareness in order to provide the best possible solutions to the customers.
YOUR PROFILE
- Bachelor Degree (or equivalent).
- 3-5 years’ experience in a consultative selling environment within the service industry.
- Strong interpersonal, communication and business development skills.
- Able to meet deadlines and targets in a challenging environment.
- Should be able to focus on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
- Proficient in MS Office applications.
